Mars Bank Online -- Frequently Asked Questions

1. Is there a fee to use Mars Bank Online?
   
   
2. Do I have to be a Service Plus customer (Bank-by-Phone) to use Mars Bank Online (Internet Banking)?
   
   
3. How do I sign up for Mars Bank Online?
   
   
4. Can I repeat a previous password after a current password expires?
   
   
5. What do I do if I can't see all of my accounts online?
   
   
6. Can I hide an account on Internet banking?
   
   
7. If I sign up for Mars Bank Online, will I still receive a printed monthly statement?
   
   
8. How long is my information retained in Mars Bank Online?
   
   
9. Can I open a new account online?
   
   
10. Do online transactions appear with an "online indicator" or online transaction code on my monthly statement?
    
    
11. Can the system generate an alert for a minimum balance?
    
    
12. Does the system generate a notice for loan payments due?
    
    
13. Will a scheduled debit on Mars Bank Online cancel out an auto debit that I already have set up?
    
    
14. How do I request that my Mars Bank Online account be turned off?
    
    
15. If I request a statement reprint, how do I know which billing cycle to request?
    
    
16. How can I reverse a Stop Payment request?
    
    
17. Can I payoff my mortgage online?
    
    
18. Can I delete an upcoming transaction on the day it is to be completed?
    
    
19. If I delete a scheduled transaction will it show as deleted in my activity log?
    
    
20. Can I make a deposit into my Passbook Savings Account online?
    
    
21. Can I make a deposit into my IRA or Time Deposit (CD) online?
    
    

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1. Is there a fee to use Mars Bank Online?
   There is no fee to use Mars Bank Online. However, outside of any promotional timeframe, there will be a fee to use the Bill Pay feature.
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2. Do I have to be a Service Plus customer (Bank-by-Phone) to use Mars Bank Online (Internet Banking)?
   No. You do not have to be a Service Plus customer to enroll in Mars Bank Online.
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3. How do I sign up for Mars Bank Online?
   Simply go to www.marsbank.com and click on "Bank Online." Then, select Personal or Business and click on "sign up for Online Banking" to begin the enrollment process.
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4. Can I repeat a previous password after a current password expires?
   You may repeat your password after one password cycle.
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5. What do I do if I can't see all of my accounts online?
   You can request that your missing accounts be linked by submitting a "Contact Us" form.
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6. Can I hide an account on Internet banking?
   Yes. You can request that accounts be "access denied."
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7. If I sign up for Mars Bank Online, will I still receive a printed monthly statement?
   Yes. All Mars Bank Online customers will continue to receive monthly statements in the mail.
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8. How long is my information retained in Mars Bank Online?
   Up to 90 days worth of activity will be reflected in your Online account.
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9. Can I open a new account online?
   No. Mars Bank requires that you visit a branch to open a new account.
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10. Do online transactions appear with an "online indicator" or online transaction code on my monthly statement?
    Online account activity will appear as EFT/ATM transactions on your monthly statement.
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11. Can the system generate an alert for a minimum balance?
    By using the Account Alert feature you can set minimums and maximums so that the system will email you a notice once your account matches the criteria set.
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12. Does the system generate a notice for loan payments due?
    The system does not generate an alert for loan payments due.
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13. Will a scheduled debit on Mars Bank Online cancel out an auto debit that I already have set up?
    No. You will need to request that the auto debit be cancelled before you request the same transaction on line.
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14. How do I request that my Mars Bank Online account be turned off?
    Submit an email through the "Contact Us" feature.
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15. If I request a statement reprint, how do I know which billing cycle to request?
    The billing cycle request is based on the end date of the cycle. For instance, if the statement you are requesting runs from mid April to mid May, you should request the May statement.
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16. How can I reverse a Stop Payment request?
    You can reverse a stop payment by using the Item Correction feature. (Provided the correction request is submitted with ample time to reverse the request).
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17. Can I payoff my mortgage online?
    We do not recommend paying off a mortgage online.
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18. Can I delete an upcoming transaction on the day it is to be completed?
    We recommend that you submit your transaction cancellation request at least one day prior to the scheduled transaction date.
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19. If I delete a scheduled transaction will it show as deleted in my activity log?
    Your deleted "scheduled transaction" will remain in your activity log.
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20. Can I make a deposit into my Passbook Savings Account online?
    Yes. You can make a deposit into a Passbook Savings Account online. You may not withdraw from a Passbook savings online.
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21. Can I make a deposit into my IRA or Time Deposit (CD) online?
    No, online deposits can not be made into an IRA or Time Deposit (CD) account.
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