03/17/2020: Coronavirus Update – March 17, 2020
As a community bank, Mars Bank is always focused on our neighbors – our customers and all those who call our communities home. Like you, we are monitoring closely the coronavirus outbreak and are acting quickly. This email describes some of the actions we are taking and will be taking as the situation evolves.
Mars Bank is Open for Business – With Precautions
Mars Bank remains open as of March 17, 2020. As we monitor the situation on an hour-by-hour basis, Mars Bank is taking appropriate precautions. We have increased the cleaning and disinfecting of our banking centers, offices and ATMs in accordance with CDC Protocols.
Our staff is being briefed daily on actions they can take including social distancing and cleaning of surfaces, washing or sanitizing hands regularly and not sharing work items. You may notice changes in our banking centers – instead of pens and other items being available at check tables, we are keeping surfaces clear. If you need a pen or a slip, ask a banking center staff member.
We have contingency plans to prevent interruption of banking services including remote access capabilities detailed below, alternative work locations for staff, and critical operations continuity. Please visit the Mars Bank website or call your banking center or relationship manager to stay up to date on information about bank operations, hours and other potential changes as the situation evolves.
Bank Anywhere at Any Time
While we love to see you in our banking centers, we also understand that you may want or need to stay away. Bank staff is being encouraged to conduct business via phone meetings when possible. We also have available online and telephone tools for you to conduct banking:
- Online banking and bill pay – check balances, track transactions, transfer funds, pay bills and more
- Mobile banking – bank through our app (available on the Apple and Android app stores) including all online banking tools plus the ability to deposit checks
- Telephone banking – check balances, track transactions and transfer funds between Mars Bank accounts
Contact your local banking center or relationship manager with any questions you have about remote banking.
Be Alert for Scams
Unfortunately, scammers are using the outbreak as an opportunity. Be aware – do not click on emails from individuals or organizations you do not recognize. If you have questions about communications from Mars Bank, call your local banking center or 724-625-1555 ext. 287. Mars Bank staff will never ask for your PIN or password. Learn more about protecting your online identity by visiting the Mars Bank security page.
We encourage everyone to follow the recommendations of the CDC and the PA Health Department. Each has the latest information on coronavirus and actions to take to help protect yourself.
If you are facing hardship during this crisis that could affect your financial wellbeing, please let us know! Please communicate any issues with payments and loans.
We will continue to update you about the outbreak’s effect on bank operations. If you have questions about Mars Bank during this crisis, please contact us to discuss your situation.
James V. Dionise
President and Chief Executive Officer