03/29/2020: Coronavirus Update – March 29, 2020

March 29, 2020 Update

Visit our coronavirus page for information about using remote banking tools. 

Mars Bank is working with customers who are impacted financially by the Covid-19 pandemic.

Available Customer Assistance Programs

Mortgage, Home Equity and Personal Loan Assistance
  • Loan assistance with no credit bureau impact:
    • Interest-only programs available

    • Payment deferral programs available

  • Temporary suspension of late fees through April 15; fees may be waived or refunded upon request for customers facing financial hardship during the assistance period
  • Temporary suspension of new foreclosures and new repossessions for customers impacted by COVID-19

Please call Mars Bank Loan Operations at 724-625-1555 ext. 365 to discuss your situation.

  • Emergency unsecured personal loans up to $7,500 for assistance to cover necessities and living expenses during this crisis (subject to credit approval and other guidelines)

Please contact your local banking center or contact our customer service helpline at 724-625-1555 ext. 287 between 8:00am – 6:00pm Monday – Friday and 9:00am – 1:00pm Saturday to discuss your situation. After business hours email us.   

Commercial and Small Business Assistance
  • Loan assistance with no credit bureau impact:
    • 90-day interest-only payment options
    • Payment deferral options
  • Temporary suspension of late fees through April 15; fees may be waived or refunded upon request for customers facing financial hardship during the assistance period
  • Emergency loans for working capital necessary to sustain business during this crisis (subject to credit approval)

Please contact your commercial banking officer or call 724-625-1555 ext. 250 to discuss your situation.

Consumer Banking Assistance
  • Fees – Stop payment, account overdraft, account research, and account low balance fees may be waived or refunded upon request for customers facing financial hardship during the assistance period
  • Certificates of Deposits – early withdrawal penalties may be waived or refunded upon request for customers facing financial hardship during the assistance period
  • Debit Cards – Rush card replacements with no fee upon request forby customers facing financial hardship during the assistance period
  • Credit Cards – Customers with Mars Bank credit cards issued by TCM will be offered a Skip-a-Pay option. Cardholders may skip the minimum payment due, however, finance charges will continue to accrue. See your April credit card statement or call 800-883-0131 for more information

Please contact your local banking center or call our customer service helpline at 724-625-1555 ext. 287 between 8:00am – 6:00pm Monday – Friday and 9:00am – 1:00pm Saturday to discuss your situation. After business hours email us.  

Mars Bank Online BankingIcon For: Online Banking

Enter your User ID to Login
via PC or Laptop

The Mars Bank App, mobile browser and text banking are now available. Login to online banking and click Account Services - Request - Mobile Banking Enrollment to download the app or enroll in mobile browser or text banking.
For full instructions click here.

Lost ATM/Debit Card

To Report a Lost or Stolen ATM Card or Mars Bank Debit/Check Card, Please call: 1-800-472-3272. Protect your debit card with Card Valet.

Lost Credit Card

To Report a Lost or Stolen Mars Bank Credit Card, Please call: 1-800-883-0131.

Reorder Checks

Click here to reorder checks.

Consumer Alerts 

Read information about protecting your identity and cybersecurity.

Click here for Consumer Alerts