Coronavirus Resources from Mars Bank

Mars Bank Response to the COVID-19 Impact

As a community bank, Mars Bank is always focused on our neighbors – our customers and all those who call our communities home. We are all feeling the impact of the COVID-19 pandemic. Mars Bank remains open and is balancing the health and wellbeing of our customers and staff while maintaining our customers’ ability to conduct banking tasks. Click the boxes for links to bank resources:

Message from CEO Jim Dionise

Consumer Customer Financial Assistance Programs

Business Customer Financial Assistance Programs

Banking Center Hours and Access

Remote Banking Options

Government and Community Resources

We appreciate the cooperation of our customers and the dedication of our staff during this difficult time. If you have questions regarding the bank’s response to the pandemic, call our customer service helpline at 724-625-1555 ext. 287 between 8:00am – 6:00pm Monday – Friday and 9:00am – 1:00pm Saturday. After business hours email us.


Bank Updates in Response to Pandemic Impact

September 10, 2020 Update

Butler County Small Business COVID-19 Grant Program

This program is now closed.

The Butler County Growth Collaborative announced that Butler County is accepting U.S. CARES (Coronavirus Aid, Relief, and Economic Security) grant applications from nonprofit organizations and small businesses to alleviate the financial impacts from the novel coronavirus (COVID-19) pandemic. Butler County has allocated $1 million to assist small businesses. The application period for the Butler County Small Business Grant Program opens 8 a.m. Monday, September 14, and ends 5 p.m. Friday, September 25. The maximum amount of grant funding is $25,000.

Among the eligible use of funds are payroll costs, continuation of group healthcare benefits, rent, utility payments, working capital covering reopening costs and expenses related to implementing measures in response to COVID-19.

Businesses and nonprofit organizations that already received monies from the Paycheck Protection Program (PPP), Small Business Administration (SBA) loans and Economic Injury Disaster Loan (EIDL) are not eligible for this funding.

Applications and guidelines are available at the Butler County website.


August 10, 2020 Update

Update Regarding Paycheck Protection Program

Mars Bank was pleased to serve our customers and community by providing Paycheck Protection Program loans which supported local businesses by providing funds to keep employees on the job as well as cover other pandemic related expenses. The program is closed for applications as of August 8, 2020.

The bank is not yet processing forgiveness requests due to ongoing changes to guidance from the SBA and the possibility of additional legislation. Customers with PPP loans through Mars Bank will be contacted when we begin to take and process forgiveness applications.

Information is available from the SBA website or by downloading the current SBA PPP Forgiveness FAQs document.

Please contact your Commercial Banking Officer with any questions regarding this matter.


June 12, 2020 Update

Update Regarding Banking Center Hours and Access Change on June 15

We appreciate your understanding as we continue to provide banking services while maintaining safety and mitigation efforts prescribed by the Centers for Disease Control (CDC) and Pennsylvania health officials. We are excited to be returning to regular hours and reopening banking center lobbies on Monday, June 15, 2020 – see regular hours for each banking center location on the bank locations page. Drive-thru locations are also returning to regular hours, use drive-thru when possible to conduct banking transactions.
 
Controlled Opening of Lobbies – What you need to know.
The bank will continue to adhere to CDC and state guidelines for social distancing. We are taking the following safety precautions:

  • Protective barriers are installed wherever transactions, closings, or other business is conducted. 
  • Increased cleaning and disinfecting are occurring in banking centers, at ATMs and high-touch areas following guidelines recommended by the CDC and state. 
  • Customers are required to wear face masks but may be asked to pull the mask down briefly for identification purposes. 
  • Please follow CDC and state guidelines for social distancing by maintaining a minimum of 6 feet from bank staff and other customers. 
  • Read and follow signs and floor stickers which will direct flow and help maintain distancing. 
  • To avoid potential wait times, please make an appointment by calling the banking center.
  • A banking center team member may be stationed at the door during lobby hours to manage customer traffic. 
  • You may be asked to wait outside or in your car if the banking center has more than the specified capacity of staff and customers. If this occurs, we will take your phone number and text or call you when you can safely enter the banking center.
  • You will be asked COVID-19 screening questions consistent with CDC guidelines before you may enter the banking center. If you answer “Yes” to any of the following, please do not enter a bank location:
    • Do you have symptoms including fever, shortness of breath, or cough?
    • Have you been exposed to anyone who has symptoms or has tested positive for COVID-19? 
    • Have you traveled to a high-risk area in the past 14 days (or been with anyone who has)?
    • Should you be in quarantine isolating yourself from others?

Remote Banking Options
We encourage you to use remote banking alternatives when possible such as ATMs, online banking and bill pay, mobile banking including mobile deposit, and telephone banking. We have added extra help online or call the helpline below for added assistance with remote banking. 

Contact Us with Questions
If you have questions regarding the bank’s hours or access, call your banking center or our customer service helpline at 724-625-1555 ext. 287 between 8:00am – 6:00pm Monday – Friday and 9:00am – 1:00pm Saturday. After business hours email us

We look forward to our communities moving forward and thank you for your business and continued support of Mars Bank. We hope to see you soon while we all work to remain safe!


June 12, 2020 Update

Update Regarding PPP Loan Forgiveness

Due to the ongoing changes to guidance from the SBA and additional legislation regarding forgiveness and the application process, the bank is not yet processing forgiveness requests. Once these issues are resolved, we will begin accepting applications. 
 
The window for loan forgiveness has been extended to 24 weeks from the funding of the loan. This provides time for the guidance to be worked out. While we await final rules for forgiveness, we suggest taking the following actions:

  • Review the current rules about the forgiveness process including details regarding employee status, payroll calculations and non-payroll expenses that may be eligible for forgiveness. Borrowers are responsible for the repayment of portions of the loan that are not forgiven. View details on the SBA website by clicking here
  • Visit the SBA site and download current FAQ information provided by the agency. The FAQ page can be accessed by clicking here.
  • You may also consider contacting your accounting and/or legal professionals for input regarding the use of PPP funds and forgiveness requirements.  

We will continue to provide information regarding the PPP forgiveness process as it becomes available. We appreciate your business and know this process is important to your organization. We thank you for your patience as we work through the process. 
 
Please contact your Commercial Banking Officer with any questions regarding this matter.


June 5, 2020 Update

Update Regarding Mars Bank Hours and Access

Mars Bank is reviewing its hours and access on a weekly basis. We appreciate your understanding as we continue to provide banking services while maintaining safety and mitigation efforts prescribed by the Centers for Disease Control (CDC) and Pennsylvania health officials. We are excited to be returning to regular hours and reopening banking centers on the following schedule. 
 
Continuing Current Hours and Access Week of June 8
Banking Centers will continue drive-thru and lobby access by appointment only the week of June 8 – June 13, 2020. Click here to view hours for each location and phone number to schedule an appointment. 
 
Opening of Lobbies on June 15
On Monday, June 15, 2020, banking center lobbies will be reopened with precautions. 

We will continue to adhere to CDC and state guidelines for social distancing and are taking the following safety precautions:

  • Protective barriers are installed wherever transactions, closings, or other business is conducted. 
  • Increased cleaning and disinfecting are occurring in banking centers, at ATMs and high-touch areas following guidelines recommended by the CDC and state. 
  • Customers are required to wear face masks but may be asked to pull the mask down briefly for identification purposes. 
  • Please follow CDC and state guidelines for social distancing by maintaining a minimum of 6 feet from bank staff and other customers. 
  • Read and follow signs and floor stickers which will direct flow and help maintain distancing. 
  • To avoid potential wait times, please make an appointment by calling the banking center.
  • A banking center team member may be stationed at the door during lobby hours to manage customer traffic. 
  • You may be asked to wait outside or in your car if the banking center has more than the specified capacity of staff and customers. If this occurs, we will take your phone number and text or call you when you can safely enter the banking center.
  • You will be asked COVID-19 screening questions consistent with CDC guidelines before you may enter the banking center. If you answer “Yes” to any of the following, please do not enter a bank location:
    • Do you have symptoms including fever, shortness of breath, or cough?
    • Have you been exposed to anyone who has symptoms or has tested positive for COVID-19? 
    • Have you traveled to a high-risk area in the past 14 days (or been with anyone who has)?
    • Should you be in quarantine isolating yourself from others?

Remote Banking Options
We also encourage you to use remote banking alternatives when possible such as ATMs, online banking and bill pay, mobile banking including mobile deposit, and telephone banking. 

Contact Us with Questions
If you have questions regarding the bank’s hours or access, call your banking center or our customer service helpline at 724-625-1555 ext. 287 between 8:00am – 6:00pm Monday – Friday and 9:00am – 1:00pm Saturday. After business hours email us
 
We look forward to our communities moving forward and thank you for your business and continued support of Mars Bank. We will continue to update you regarding additional changes as needed. 


May 27, 2020 Update

Update Regarding PPP Loan Forgiveness

Mars Bank is serving its business customers during the pandemic crisis by processing, underwriting and submitting Paycheck Protection Program applications to the SBA for approval.

On May 15, 2020, the Small Business Administration and Treasury Department released the application that borrowers must complete in order to have a Paycheck Protection Program loan forgiven. The form includes detailed information about the costs that are eligible for forgiveness and instructions for calculating those costs. 

To learn more, read instructions and download the PPP Loan Forgiveness Application/Calculation Form, visit the SBA website


May 22, 2020 Update

Update Regarding Mars Bank Hours and Access Beginning May 28, 2020

Mars Bank is reviewing its hours and access on a weekly basis.  We appreciate your understanding as we continue to provide banking services while maintaining safety and mitigation efforts to help prevent the spread of the COVID-19 virus. Visit our coronavirus update page for more information about the bank’s response to the pandemic including financial assistance for customers. Check back weekly to see updates regarding hours and access. 

Banking Center Hours and Access

The banking center schedule beginning Thursday, May 28 will be:

  • Cranberry Banking Center
    Drive-thru Hours
    Mon and Fri    9:00am – 5:00pm
    Tues, Wed, Thurs   9:00am – 4:00pm
    Sat    9:00am – 12:00pm

    Lobby Hours – by Appointment Only (call 724-776-3800)
    Mon and Fri    9:00 – 11:00am and 1:00 – 4:00pm
    Tues, Wed, Thurs    9:00 – 11:00am and 1:00 – 3:00pm
    Sat    9:00 – 11:00am

  • Heritage Creek Banking Center
    Drive-thru Hours
    Mon and Fri    9:00am – 5:00pm
    Tues, Wed, Thurs   9:00am – 4:00pm
    Sat    9:00am – 12:00pm

    Lobby Hours – by Appointment Only (call 724-742-2800)
    Mon and Fri    9:00 – 11:00am and 1:00 – 4:00pm
    Tues, Wed, Thurs    9:00 – 11:00am and 1:00 – 3:00pm
    Sat    9:00 – 11:00am

  • Grove City Banking Center
    Lobby Hours – by Appointment Only (call 724-264-4145)
    Mon – Fri    9:00am – 4:00pm
    Sat    Closed
  • Mars Banking Center
    Lobby Hours – by Appointment Only (call 724-625-1594)
    Mon – Fri    9:00am – 4:00pm
    Sat    9:00am – 12:00pm
    Please use Heritage Creek Banking Center drive-thru.
  • Penn Banking Center
    Drive-thru Hours
    Mon and Fri    9:00am – 5:00pm
    Tues, Wed, Thurs   9:00am – 4:00pm
    Sat    9:00am – 12:00pm

    Lobby Hours – by Appointment Only (call 724-586-6767)
    Mon and Fri    9:00 – 11:00am and 1:00 – 4:00pm
    Tues, Wed, Thurs    9:00 – 11:00am and 1:00 – 3:00pm
    Sat    9:00 – 11:00am

  • Richland Banking Center
    Drive-thru Hours
    Mon and Fri    9:00am – 5:00pm
    Tues, Wed, Thurs   9:00am – 4:00pm
    Sat    9:00am – 12:00pm

    Lobby Hours – by Appointment Only (call 724-443-5901)
    Mon and Fri    9:00 – 11:00am and 1:00 – 4:00pm
    Tues, Wed, Thurs    9:00 – 11:00am and 1:00 – 3:00pm
    Sat    9:00 – 11:00am


May 15, 2020 Update

Update Regarding Mars Bank Hours and Access for week of May 18, 2020

As an essential business, the bank has remained open and continues to serve the banking needs of our customers during the pandemic crisis. Bank management has been monitoring the CDC, Pa. Department of Health and local statistics about COVID-19 and planning for the recovery phase. We are currently operating under the guidelines provided:

  • Encouraging use of ATMs, online, and mobile banking
  • Providing drive-thru access for life-sustaining transactions
  • Making lobby entry by appointment only for services such as safe deposit boxes, account opening and loan closings with all customers and bank staff practicing social distancing and wearing masks

In addition, we are equipping our banking centers and offices with protective equipment, safety shields and other items to help minimize the potential spread when we move to more staff and customers in our locations.

Drive-thru and Appointment Hours

Mars Bank is reviewing its hours and access on a weekly basis.  We appreciate your understanding as we continue to provide banking services while maintaining safety and mitigation efforts to help prevent the spread of the COVID-19 virus. 

For the week of May 18, 2020, Mars Bank will continue to operate its banking centers on a drive-thru and appointment-only basis. The hours for visiting a Mars Bank location will continue to be:

  • Cranberry Banking Center
    Drive-thru Hours
    Mon and Fri    10:00am – 4:00pm
    Tues, Wed, Thurs   10:00am – 3:00pm
    Sat    9:00am – 12:00pm
    Lobby Hours – by Appointment Only (call 724-776-3800)

 

  • Heritage Creek Banking Center
    Drive-thru Hours
    Mon and Fri    10:00am – 4:00pm
    Tues, Wed, Thurs   10:00am – 3:00pm
    Sat    9:00am – 12:00pm
    Lobby Hours – by Appointment Only (call 724-742-2800)

 

  • Grove City Banking Center
    Lobby Hours – by Appointment Only 10:00am – 3:00pm M-F (call 724-264-4145)
    Closed Saturday

 

  • Mars Banking Center
    Lobby Hours – by Appointment Only 10:00am – 3:00pm M-F (call 724-625-1594)
    Closed Saturday
    Please use Heritage Creek Banking Center drive-thru.

 

  • Penn Banking Center
    Drive-thru Hours
    Mon and Fri    10:00am – 4:00pm
    Tues, Wed, Thurs   10:00am – 3:00pm
    Sat    9:00am – 12:00pm 
    Lobby Hours – by Appointment Only (call 724-586-6767)

 

  • Richland Banking Center
    Drive-thru Hours
    Mon and Fri    10:00am – 4:00pm
    Tues, Wed, Thurs   10:00am – 3:00pm
    Sat    9:00am – 12:00pm
    Lobby Hours – by Appointment Only (call 724-443-5901)

If you have questions regarding the bank’s response to the pandemic, call a banking center at the numbers listed above, or our customer service helpline at 724-625-1555 ext. 287 between 8:00am – 6:00pm Monday – Friday and 9:00am – 1:00pm Saturday. After business hours email us.


May 6, 2020 Update

Paycheck Protection Program Update

The federal government approved $320 billion additional funding for the PPP.  An overwhelming number of PPP applications have been received and approved through the SBA by Mars Bank for commercial businesses.  The Bank’s ability to process, fund, and administer these loans is at capacity.  Additionally, Mars Bank continues to work with businesses that are accessing other pandemic assistance programs including emergency loans for working capital, deferments and payment assistance (click here to review these commercial customer assistance programs).

For these reasons, Mars Bank has suspended taking PPP applications at this time. Mars Bank is continually monitoring the needs of customers and available resources to support our customers. Please check this webpage regularly for updates regarding the PPP and other bank, state, and federal assistance programs.


April 27, 2020 Update

Paycheck Protection Program Update

The federal government approved $320 billion additional funding for the PPP. The application portal through the SBA is now open. Mars Bank has a significant backlog of completed customer applications and is submitting those applications in the order they were received when the SBA receives funding and reopens the application process.

At this time, we believe that the demand for funding could mean the next round of funds may be depleted before the bank could underwrite, approve and submit any new applications to the SBA.  The bank will accept and process new PPP applications from deposit and loan customers, but again, we cannot guarantee your application will be processed and submitted before the funds are depleted. Should this situation change, an update will be posted to this webpage.


April 20, 2020 Update

New State Public Health Safety Measures Regarding Masks

The state is implementing new public health safety guidelines for essential businesses including banks. As of April 20, all customers and staff of essential businesses must wear masks when conducting business face-to-face while maintaining social distance of at least six feet.

This requirement will be followed by Mars Bank for customer appointments in banking centers. Be aware that customers may be asked to remove their mask to be identified by bank staff before admitting them into the building. This identification will take place at a minimum distance of six feet.

Masks are not required when conducting business at the drive-thru and customers may be asked to remove a mask to be identified.

For more information regarding mask guidelines visit the Pennsylvania Department of Health website.


April 16, 2020 Update

Paycheck Protection Program Update

The initial $349 billion in the Paycheck Protection Program has been depleted. All reports indicate that congress is working to further fund the PPP as early as next week.

Continuing the Process
Mars Bank is continuing to accept applications and internally underwrite and approve loans in the order the applications are received. If additional funding is approved, we will submit the applications to the SBA for approval.

Mars Bank is in daily contact with government and industry groups to continue to advocate for more funding and relief for businesses.

Reminder: Other Assistance
The bank is providing other assistance to commercial customers including payment assistance and emergency loans for working capital. Also, the SBA and Pennsylvania have additional direct loan programs available.

Visit our business assistance page by clicking here to see the options from Mars Bank and government agencies.

Contact your commercial banking officer or check this webpage regularly for updates. We will post information as we learn more about additional funding for the PPP or other available assistance programs.


April 10, 2020 Update

Applying for the Paycheck Protection Program (PPP) through Mars Bank

Mars Bank is working with business customers who are impacted financially by the COVID-19 pandemic. To learn about all available assistance for business customers click here
 
Paycheck Protection Program Update
$349 billion was appropriated by Congress for the Paycheck Protection Program (PPP). The PPP is aimed at helping small businesses with fewer than 500 employees who have been severely impacted by Coronavirus.  These loans will be made available via the U.S. Small Business Administration (SBA) funded directly through financial institutions such as Mars Bank.
 
The Paycheck Protection Program (PPP) was implemented on April 3, 2020. Mars Bank is an approved and participating lender with the SBA and is processing PPP applications for existing Mars Bank loan and deposit customers.
 
If you have applied…
Your commercial banking officer will update you on the process including approval by SBA and when funds can be dispersed.
 
If you haven’t applied…
The bank is accepting PPP applications. Please call 724-625-1555 ext. 250 to start the process. If you get voicemail, please leave a message with the following information:

  • Name
  • Best phone number
  • Email
  • Relationship manager name
  • Amount looking to borrow

Once we receive this information, we will send you the correct PPP application, checklist of documentation needed and how to securely send the information to the bank. Thank you for your patience as we are processing many customer requests.

Contact your commercial banking officer for more details about the PPP and application process. 


April 9, 2020 Update

The banking center schedule beginning Monday, April 13 will be:  
  • Cranberry Banking Center
    Drive-thru Hours
    Mon and Fri    10:00am – 4:00pm
    Wed, Thu, Thurs   10:00am – 3:00pm
    Sat    9:00am – 12:00pm
    Lobby Hours – by Appointment Only (call 724-776-3800)
  • Heritage Creek Banking Center
    Drive-thru Hours
    Mon and Fri    10:00am – 4:00pm
    Wed, Thu, Thurs   10:00am – 3:00pm
    Sat    9:00am – 12:00pm
    Lobby Hours – by Appointment Only (call 724-742-2800)
  • Grove City Banking Center
    Lobby Hours – by Appointment Only 10:00am – 3:00pm M-F (call 724-264-4145)
    Closed Saturday
  • Mars Banking Center
    Lobby Hours – by Appointment Only 10:00am – 3:00pm M-F (call 724-625-1594)
    Closed Saturday
    Please use Heritage Creek Banking Center drive-thru.
  • Penn Banking Center
    Drive-thru Hours
    Mon and Fri    10:00am – 4:00pm
    Wed, Thu, Thurs   10:00am – 3:00pm
    Sat    9:00am – 12:00pm 
    Lobby Hours – by Appointment Only (call 724-586-6767)
  • Richland Banking Center
    Drive-thru Hours
    Mon and Fri    10:00am – 4:00pm
    Wed, Thu, Thurs   10:00am – 3:00pm
    Sat    9:00am – 12:00pm
    Lobby Hours – by Appointment Only (call 724-443-5901)

Lobby services by appointment include activities such as accessing safe deposit/convenience boxes, account opening and other critical banking needs. Conduct other life-sustaining banking transactions via the drive-thru. For regular transactions please use online banking, bill pay, mobile banking including mobile deposit, ATMs and telephone banking. 


April 7, 2020 Update

Applying for the Paycheck Protection Program (PPP) through Mars Bank

The bank is accepting PPP applications. Please call 724-625-1555 ext. 250 to start the process. If you get voicemail, please leave a message with the following information:

  • Name
  • Best phone number
  • Email
  • Relationship manager name
  • Amount looking to borrow

Once we receive this information, we will send you the correct PPP application, checklist of documentation needed and how to securely send the information to the bank. Thank you for your patience as we are processing many customer requests.

Contact your commercial banking officer for more details about the PPP and application process. 


April 3, 2020 Update

Update to Available Business Customer Assistance Programs

For full information about all consumer and business assistance programs visit our COVID-19 assistance page

Paycheck Protection Program (PPP)

$349 billion was appropriated by Congress for the Paycheck Protection Program (PPP). The PPP is aimed at helping small businesses with fewer than 500 employees who have been severely impacted by Coronavirus.  These loans will be made available via the U.S. Small Business Administration (SBA) funded directly through financial institutions such as Mars Bank. 

The Paycheck Protection Program (PPP) was implemented on April 3, 2020. Mars Bank is an approved and participating lender with the SBA and will process a PPP application for existing Mars Bank loan and deposit customers. While the SBA final guidelines were distributed Thursday, April 2, 2020, the process for submitting and approval from banks to the SBA is not yet complete. 

Read the PA Bankers’ Statement Regarding the Paycheck Protection Program rollout by clicking here.

Contact your commercial banking officer for more details about the PPP and application process.


March 31, 2020 Update

Update to Available Business Customer Assistance Programs

For information about all consumer and business assistance programs visit our COVID-19 assistance page

Mars Bank Commercial and Small Business Assistance
  • Loan assistance with no credit bureau impact:
    • 90-day interest-only payment options

    • Payment deferral options

  • Temporary suspension of late fees through April 15; fees may be waived or refunded upon request for customers facing financial hardship during the assistance period
  • Emergency loans for working capital necessary to sustain business during this crisis (subject to credit approval)

Please contact your commercial banking officer or call 724-625-1555 ext. 250 to discuss your situation.

Federal Programs

The CARES Act was signed into law Friday. While many of the details are still being worked out, there are multiple loan programs contained in the legislation.

Paycheck Protection Program (PPP)

$349 billion was appropriated by Congress for the Paycheck Protection Program (PPP). The PPP is aimed at helping small businesses with fewer than 500 employees who have been severely impacted by Coronavirus.  These loans will be made available via the U.S. Small Business Administration (SBA) funded directly through financial institutions such as Mars Bank.  The PPP program is not yet active. However, we are staying abreast of its roll out. Contact us to discuss your situation and go over suggested documents for you to gather in preparation. Once the application process is active, we will contact you.

Economic Injury Disaster Loans and Loan Advance

We also know loans will be made available via the Small Business Administration (SBA) including disaster relief and working capital loans. The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. Companies may apply directly through the SBA via this link: https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources#section-header-2.

State Program Assistance

The Commonwealth of Pennsylvania has developed a program to help small businesses with fewer than 100 employees.  It will be administered by the Pennsylvania Industrial Development Authority (PIDA).  It provides working capital financing to small businesses located within the Commonwealth that are adversely impacted by COVID-19.  The program offers loans at a maximum of $100,000 to qualified businesses.  Loan terms are three years with a 12-year amortization with no payments due during the first year.  See https://dced.pa.gov/programs/covid-19-working-capital-access-program-cwca/ for more details surrounding the program and related guidelines.  To apply for the grants, businesses must contact a local certified economic development organization.  See https://dced.pa.gov/CEDO/ for a listing of certified organizations near you.

Please contact your commercial banking officer or call 724-625-1555 ext. 250 to discuss your situation.


March 29, 2020 Update

Mars Bank is working with customers who are impacted financially by the Covid-19 pandemic.

Available Customer Assistance Programs

Mortgage, Home Equity and Personal Loan Assistance
  • Loan assistance with no credit bureau impact:
    • Interest-only programs available

    • Payment deferral programs available

  • Temporary suspension of late fees through April 15; fees may be waived or refunded upon request for customers facing financial hardship during the assistance period
  • Temporary suspension of new foreclosures and new repossessions for customers impacted by COVID-19

Please call Mars Bank Loan Operations at 724-625-1555 ext. 365 to discuss your situation.

  • Emergency unsecured personal loans up to $7,500 for assistance to cover necessities and living expenses during this crisis (subject to credit approval and other guidelines)

Please contact your local banking center or contact our customer service helpline at 724-625-1555 ext. 287 between 8:00am – 6:00pm Monday – Friday and 9:00am – 1:00pm Saturday to discuss your situation. After business hours email us.   

Commercial and Small Business Assistance
  • Loan assistance with no credit bureau impact:
    • 90-day interest-only payment options
    • Payment deferral options
  • Temporary suspension of late fees through April 15; fees may be waived or refunded upon request for customers facing financial hardship during the assistance period
  • Emergency loans for working capital necessary to sustain business during this crisis (subject to credit approval)

Please contact your commercial banking officer or call 724-625-1555 ext. 250 to discuss your situation.

Consumer Banking Assistance
  • Fees – Stop payment, account overdraft, account research, and account low balance fees may be waived or refunded upon request for customers facing financial hardship during the assistance period
  • Certificates of Deposits – early withdrawal penalties may be waived or refunded upon request for customers facing financial hardship during the assistance period
  • Debit Cards – Rush card replacements with no fee upon request forby customers facing financial hardship during the assistance period
  • Credit Cards – Customers with Mars Bank credit cards issued by TCM will be offered a Skip-a-Pay option. Cardholders may skip the minimum payment due, however, finance charges will continue to accrue. See your April credit card statement or call 800-883-0131 for more information

Please contact your local banking center or call our customer service helpline at 724-625-1555 ext. 287 between 8:00am – 6:00pm Monday – Friday and 9:00am – 1:00pm Saturday to discuss your situation. After business hours email us.  


March 27, 2020 Update

Mars Bank is continually monitoring the pandemic situation and will adjust the availability of our locations, hours and services to allow our customers to conduct critical and life-sustaining banking. We will update you via email and on this page.

Mars Banking Center Closed Saturdays

Beginning March 28 until further notice, the Mars Banking Center at 145 Grand Avenue will be closed. Please conduct critical and life-sustaining transactions on Saturday at the Heritage Creek Banking Center at 211 Scharberry Lane, 16046. The Mars Banking Center will remain open by appointment only Monday – Friday for access to safe deposit boxes and other critical banking needs. Call 724-625-1594 to schedule an appointment.

Mars Banking Center Closed Saturdays

Cash withdrawals over $5,000 must be ordered before pick-up. Please call your local banking center to make arrangements for cash withdrawals over $5,000. 

Thank you for your understanding and cooperation during this challenging time.


March 23, 2020 Update

Mars Bank is continually monitoring the pandemic situation and will adjust the availability of our locations, hours and services to allow our customers to conduct critical and life-sustaining banking. We will update you via email and on this page.

“Life-sustaining Businesses”

Governor Wolf’s guidelines for “life-sustaining businesses” to remain open includes financial institutions. However, we must balance providing access and services with the responsibility to help prevent the spread of the virus to protect our staff and our customers.

During this crisis Mars Bank will continue to serve the critical and life-sustaining needs of our customers. We thank you for your assistance to do your part as we navigate this crisis together.  Please be aware:

  1. To protect you and our staff only critical and life-sustaining transactions should be conducted at the drive-thru windows of our banking centers.
  2. Wait times will be longer as we are cleaning the drive-thru canister between each customer’s use and cleaning other surfaces in the lobby and on ATMs throughout the day.
  3. Please request an appointment in the banking center lobby only for critical access to a safety deposit box or other vital need.
  4. Please conduct all other transactions via online, mobile, ATM or telephone banking. Links to instructions about accessing and using these services are on our COVID-19 update webpage at MarsBank.com/coronavirus/
Help with Technology

We understand using these technologies may be a new experience, so help is available via telephone: call our customer service help line at 724-625-1555 ext. 287 between 8:00am – 6:00pm Monday – Friday and 9:00am – 1:00pm Saturday.

Thank you for your understanding and cooperation during this challenging time.


March 18, 2020 Update

As a community bank, Mars Bank is always focused on our neighbors – our customers and all those who call our communities home. Like you, we are monitoring closely the coronavirus outbreak and are acting quickly.

All of us at Mars Bank are deeply concerned for the health and wellbeing of our staff and customers as well as the impact the virus outbreak will have in the communities we serve. Therefore, we are implementing the following changes to our banking centers. We very much appreciate your understanding and cooperation.

Mars Bank Banking Centers Schedule Change

On Thursday, March 19, we will transition our retail banking centers to limited hours and access. Lobby services by appointment will be for essential activities such as accessing safe deposit/convenience boxes, account opening and issues related to power of attorney, estate issues and other critical banking needs. All regular banking transactions such as withdrawals and deposits will be conducted via drive-thru.

The schedule beginning Thursday, March 19 will be:

  • Cranberry Banking Center
    Drive-thru Hours
    Mon – Thu    8:30am – 5:00pm
    Fri                 8:30am – 5:30pm
    Sat               9:00am – 12:00pm
    Lobby Hours – by Appointment Only (call 724-776-3800)
  • Heritage Creek Banking Center
    Drive-thru Hours
    Mon – Thu    9:00am – 4:00pm
    Fri                 9:00am – 5:00pm
    Sat               9:00am – 12:00pm
    Lobby Hours – by Appointment Only (call 724-742-2800)
  • Grove City Banking Center
    Lobby Hours – by Appointment Only (call 724-264-4145)
  • Mars Banking Center
    Lobby Hours – by Appointment Only (call 724-625-1594)
    Please use Heritage Creek Banking Center drive-thru for regular transactions.
  • Penn Banking Center
    Drive-thru Hours
    Mon – Fri      9:00am – 5:00pm
    Sat               9:00am – 12:00pm 
    Lobby Hours – by Appointment Only (call 724-586-6767)
  • Richland Banking Center
    Mon – Fri      8:30am – 5:00pm
    Sat               8:30am – 12:00pm
    Lobby Hours – by Appointment Only (call 724-443-5901)

Contact our customer service line with any questions at 724-625-1555 ext. 287 between 8:00am – 6:00pm Monday – Friday and 9:00am – 1:00pm Saturday.

Please continue to monitor MarsBank.com/coronavirus/ for future changes to this schedule and the latest updates regarding the impacts of the coronavirus on bank operations.

Online, Mobile and Telephone Banking Tools

There are numerous tools available to conduct banking remotely. If you need help setting up and using these tools, please call your local banking center.

  • Online banking and bill pay – check balances, track transactions, transfer funds, pay bills and more. Enroll via the link on the Mars Bank home page (under the online banking login).
  • Mobile banking – bank through our app (available on the Apple and Android app stores) including all online banking functions plus the ability to deposit checks using the camera of your mobile device.
  • ATMs – access cash, check balances, transfer funds and make deposits. Visit MarsBank.com/ATMnetwork/ for list of no-fee ATMs.
  • Telephone banking – check balances, track transactions and transfer funds between Mars Bank accounts. The telephone banking number is 1-888-595-7587.
  • If you believe that you need additional help to conduct your banking due to the changes detailed above, please call your local banking center. We will work with you to conduct your banking while maintaining our vigilance regarding preventing the spread of the virus in accordance with CDC and Pennsylvania Department of Health guidelines.
Contact Us with Financial Concerns

If you are facing hardship during this crisis that could affect your financial wellbeing, let us know! Please communicate any issues regarding payments and loans.

Please call 724-625-1555 ext. 287 between 8:00am – 6:00pm Monday – Friday and 9:00am – 1:00pm Saturday to discuss your situation.

As we navigate this situation our thoughts and prayers are for the safety of you and your family, our communities, along with the wellbeing of our staff. We are continually monitoring this fast-evolving situation to determine appropriate extensions or expansion of assistance.
 
Sincerely,

James V. Dionise
President and Chief Executive Officer


March 17, 2020 Update

As a community bank, Mars Bank is always focused on our neighbors – our customers and all those who call our communities home. Like you, we are monitoring closely the coronavirus outbreak and are acting quickly. This email describes some of the actions we are taking and will be taking as the situation evolves.

Mars Bank is Open for Business – With Precautions

Mars Bank remains open as of March 17, 2020. As we monitor the situation on an hour-by-hour basis, Mars Bank is taking appropriate precautions. We have increased the cleaning and disinfecting of our banking centers, offices and ATMs in accordance with CDC Protocols.

Our staff is being briefed daily on actions they can take including social distancing and cleaning of surfaces, washing or sanitizing hands regularly and not sharing work items. You may notice changes in our banking centers – instead of pens and other items being available at check tables, we are keeping surfaces clear. If you need a pen or a slip, ask a banking center staff member.

We have contingency plans to prevent interruption of banking services including remote access capabilities detailed below, alternative work locations for staff, and critical operations continuity. Please visit the Mars Bank website or call your banking center or relationship manager to stay up to date on information about bank operations, hours and other potential changes as the situation evolves.

Bank Anywhere at Any Time

While we love to see you in our banking centers, we also understand that you may want or need to stay away. Bank staff is being encouraged to conduct business via phone meetings when possible. We also have available online and telephone tools for you to conduct banking:

  • Online banking and bill pay – check balances, track transactions, transfer funds, pay bills and more
  • Mobile banking – bank through our app (available on the Apple and Android app stores) including all online banking tools plus the ability to deposit checks
  • Telephone banking – check balances, track transactions and transfer funds between Mars Bank accounts

Contact your local banking center or relationship manager with any questions you have about remote banking.

Be Alert for Scams

Unfortunately, scammers are using the outbreak as an opportunity. Be aware – do not click on emails from individuals or organizations you do not recognize. If you have questions about communications from Mars Bank, call your local banking center or 724-625-1555 ext. 287. Mars Bank staff will never ask for your PIN or password. Learn more about protecting your online identity by visiting the Mars Bank security page.

Take Care

We encourage everyone to follow the recommendations of the CDC and the PA Health Department. Each has the latest information on coronavirus and actions to take to help protect yourself.

If you are facing hardship during this crisis that could affect your financial wellbeing, please let us know! Please communicate any issues with payments and loans.

We will continue to update you about the outbreak’s effect on bank operations. If you have questions about Mars Bank during this crisis, please contact us to discuss your situation.

Sincerely,

James V. Dionise
President and Chief Executive Officer


March 12, 2020 Update

The World Health Organization yesterday (March 11, 2020) declared the coronavirus outbreak a global pandemic. Mars Bank management has been tracking the outbreak and taking appropriate actions to protect the health and well-being of the Mars Bank staff and customers.

The Bank Remains Open for Business

As we monitor the outbreak, Mars Bank remains open and is taking appropriate precautions, including thoroughly and regularly cleaning banking centers, offices and ATMs in accordance with CDC protocols. As the outbreak evolves, we will take appropriate actions and communicate any changes to our customers.

Bank Anywhere at Any Time

Mars Bank remains open 24/7 though online banking and bill pay, mobile banking via the Mars Bank app, telephone banking and our ATM network. Checking balances, depositing checks, transferring money, paying bills and more can be done via a computer, laptop or mobile device.

Be on the Alert for Scams

Unfortunately, scammers are using the outbreak as an opportunity. Be aware – do not click on emails from individuals or organizations you do not recognize. If you have questions about communications from Mars Bank, call 724-625-1555 Ext. 287 or your local banking center. Mars Bank staff will never ask for your PIN or password. Learn more about protecting your online identity on the Mars Bank security page

Take Care

We encourage everyone to follow the recommendations of the CDC and stay up-to-date on the coronavirus outbreak. Mars Bank will continue to update our customers about the outbreak’s effect on bank operations. If you have any questions about Mars Bank during this crisis, please contact us to discuss your situation.