Fraud Center

ALERT: PA State Police and FTC Issue Scam Alert

State police and the Federal Trade Commission have reported an active scam targeting individuals via fake emails and phone calls. The scammers pretend to be calling from online retailers such as Amazon and claim that a charge was made in error to the potential victim’s bank account.

Best ways to avoid being scammed:

  • Don’t respond: If you’re not 100% certain of the source of the call, email or text, then hang up the phone, don’t click on the link in the email and don’t reply to the text message.
  • Don’t trust caller ID or answer phone calls from unknown numbers: If you recognize the caller ID but the call seems suspicious, hang up the phone. Phone numbers can be easily spoofed to appear to be from a legitimate caller.
  • Research and validate: If the individual or organization seems suspicious, make sure the request being made is legitimate by calling the organization through an official number from their website or consulting with a trusted family member or friend.
  • Don’t give out your information: Never provide any personally identifiable information unless you’re absolutely certain the person and reason are legitimate.

Don’t be a victim of a scam! Listen to an actual scam call:

 

When you hear an automated call like this, hang up! Reputable online retailers will contact you but will never ask for personal information or to send cash or gift cards through the mail. Retailers will also not ask you to download software to your computer to let them share the screen. 

Mars Bank will never request confidential information through telephone, text, or email solicitations.  Any such requests should be reported immediately to the bank. Please always protect your personal and confidential information, sign-on IDs and passwords at all times.

Think before you click!

Unrecognized Transaction? Possible Fraud or Identity Theft? 

If you believe you are a victim of identity theft, contact us through a secure form by clicking here or visit a banking center to talk to a banker. 

Scams and Fraud Alerts

Scammers Posing as the Veterans Administration
The Butler Radio Network reports a nationwide scam related to home loans as a new service.  The scammers are leaving messages, asking people to call them back at a fraudulent number for “veterans services.”  The VA states that this is a scam and encourages recipients of these calls, offering these services, to hang up immediately.  If you receive such a call, write down the callback number and contact law enforcement to report the scam. Mars Bank will never request confidential information through telephone, text, or email solicitations.  Any such requests should be reported immediately to the bank. Please always protect your personal and confidential information, sign-on IDs and passwords at all times. For more information about cybersecurity awareness, visit the bank's security resources page.
Capital One Data Security Incident
On July 29, 2019, Capital One announced that an outside individual was able to obtain personal information from Capital One. The information was obtained from credit card applications dated 2005 through early 2019. The event affected 100 million individuals in the U.S. and 6 million individuals in Canada. Information accessed includes names, addresses, zip codes, phone numbers, email addresses, dates of birth, and self-reported income. Also, about 140,000 social security numbers and 80,000 linked bank account numbers, as well as some customer status and transactional data was accessed. More information is available on Capital One’s website.
Information Regarding Equifax Cybersecurity Attack
The credit reporting agency, Equifax, reported on September 8, 2017 that a flaw in a web application exposed 143 million customer records to hackers.  The information exposed includes Personally Identifiable Information (PII), such as names, addresses, birth dates, social security numbers, and driver’s license numbers. Among additional information exposed to hackers are numerous U.S. consumer credit card numbers and U.S. consumer dispute documents. Mars Bank uses Equifax data services in its loan application and review process. There was no breach of information maintained by Mars Bank.  Please review the important information below and use the described links to access more information about the data breach at Equifax.  How can an individual determine if their data has been breached at Equifax? Visit the Equifax page and follow instructions on the webpage.  What other resources are available to monitor credit information? You are entitled to one free credit report from each of the three credit reporting agencies each year. The three agencies are: Transunion, Experian and Equifax. Access your free credit report. 
Recent Texting Scam
Robo calling/texting machines are a sophisticated method of calling or texting cell numbers to carry out fraudulent activities, such as stating that a bank account was compromised and asking for account information.  Be aware that Mars Bank will never ask for personal or account information over the phone, via text or email.  If you receive this type of call or text, please report it to the Bank. This illegal practice is called SMishing (SMS Texting based Phishing) SMishing is an attempt to lure people into providing personal account information to be used for criminal activity.  It is done using cell/smart phone SMS texting. Fraudsters try to get customers to provide details of their card, including their pin, as well as techniques to identify the CVC/CVV security code.  This method of fraud is known as Brute Force. Please do not respond to these texts or call the phone present within the text. If you have responded to this type of text message, please call the Bank at 724-625-1555.
Warning Regarding Email/Internet Scams
Please be aware of e-mails circulating the Internet contain various Subject lines, such as “Your ACH transfer” or “Your Direct Deposit declining” and a link, which may launch a computer virus or an Internet connection to a phishing website. As a policy, Mars Bank does not request account or personal information via any medium, such as telephone, e-mail, or text messaging. For your protection, do not reply and do not provide any information. NACHA (the Electronic Payments Association) makes the following statement regarding communications: “NACHA has been the victim of sustained and evolving phishing attacks in which consumers and businesses are receiving emails that appear to come from NACHA. The attacks are occurring with greater frequency and increased sophistication. NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions. NACHA does not send communications to persons or organizations about individual ACH transactions that they originate or receive.” For more information, please visit NACHA’s website at http://www.nacha.org.
I received a text message asking me to verify transactions – is this legitimate?
Our third-party fraud monitoring system does send text messages if you have enrolled in this fraud protection service. If you have not yet enrolled in this service simply ask any Banking Center Team Member or call us at 724.625.1555 x226
I received a call from the fraud monitoring department – how can I be sure this is legitimate?
We partner with a third party which monitors and flags accounts for suspicious activity. Please note, they will never ask you to verify or provide specific account numbers, login information, passwords etc.
I don't recognize a transaction on my account. What do I do?
For debit card transactions, contact us using the secure form on www.marsbank.com/customer-support/. For other unrecognized transactions, contact us at 724-625-1555 x287.

See our other FAQ pages in the sidebar. Or feel free to contact us with your questions via our secure contact forms at www.marsbank.com/contact-us/.

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Online Scams and Fraud Alerts

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Lost Card? Report it immediately

Protect yourself! Report a Lost or Stolen Mars Bank Credit Card immediately by calling: 1-800-883-0131.

To Report a Lost or Stolen ATM Card or Mars Bank Debit/Check Card, Please call: 1-800-472-3272.